Privacy Policy

Figura Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect any personal information that you provide when using our website or when communicating with us.

Who We Are

Figura Ltd The Old Bakery The Green Chiddingfold Surrey GU8 4TU Telephone: 01428 686500 Email: designers@figura.co.uk

Information We Collect

It is possible to browse our website without providing any personal information.

However, if you choose to contact us, request a brochure, subscribe to our newsletter or enquire about our services, we may collect the following information:

  • Name

  • Postal address

  • Email address

  • Telephone number

  • Information relating to your project or enquiry

  • Any other information you choose to provide

How We Use Your Information

We use your personal information to:

  • Respond to enquiries and requests

  • Provide information about our services

  • Send brochures and other requested materials

  • Manage existing and prospective client relationships

  • Improve our website and services

  • Send occasional marketing communications where you have consented to receive them

We will only use your information where we have a lawful basis to do so, including where it is necessary to respond to your enquiry, fulfil a contract, comply with legal obligations or where you have provided your consent.

Marketing Communications

If you have chosen to receive updates from Figura Ltd, we may send you information about our projects, services, events, news and articles that we believe may be of interest. ou may withdraw your consent or update your communication preferences at any time by:

  • Clicking the unsubscribe link included in our email communications; or

  • Contacting us using the details above.

If you opt out of marketing communications, we may still contact you regarding an existing or previous project, enquiry or other administrative matters.

How We Protect Your Information

We are committed to ensuring that your personal information is secure.

We have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect and store.

While we take reasonable steps to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

Sharing Your Information

Figura Ltd does not sell, rent or trade your personal information.

We may share information with trusted third-party service providers who help us operate our business and website, such as website hosting, email marketing and analytics providers. Such providers are only permitted to process your information on our behalf and in accordance with applicable data protection laws.

We may also disclose information where required by law.

Your Rights

Under UK data protection legislation, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Restrict or object to the processing of your information

  • Withdraw consent where processing is based on consent

  • Request transfer of your information where applicable

Requests should be made using the contact details provided above.

We may request proof of identity before responding to certain requests.

Complaints

If you have any concerns about how we collect, use or store your personal information, please contact us in the first instance.

We will acknowledge your concern and investigate the matter as promptly as possible.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Further information can be found on the ICO website at www.ico.org.uk.

Cookies

Our website uses cookies and similar technologies to improve your experience and help us understand how visitors use the site.

Cookies are small text files stored on your device when you visit a website. They help websites function effectively and provide information about how the site is being used.

Most web browsers allow you to control cookies through your browser settings. You can choose to disable or delete cookies if you wish.

For more information about cookies, visit www.allaboutcookies.org.

Analytics

We use Google Analytics and Squarespace Analytics to understand how visitors interact with our website and to help improve its performance.

These services collect anonymous information about website usage, including pages visited, time spent on the site and general geographic location.

For more information, please visit:

Google Analytics: https://support.google.com/analytics

Squarespace Analytics: https://www.squarespace.com

To opt out of Google Analytics tracking, visit:

https://tools.google.com/dlpage/gaoptout

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements or our business practices.

The latest version will always be available on this website.

Last updated: June 2026